At XFalcon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read our policy carefully to understand your rights and the steps to take if you need to return or request a refund.
1. Returns Eligibility
1.1 General Return Policy
- We accept returns within 5 days from the date of delivery for most items purchased on our website.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- On sale or Discounted items and Custom or personalized products are not eligible for return, unless they are defective or damaged upon arrival. Please double-check customization details before placing your order.
1.2 Non-Returnable Items
The following items cannot be returned:
- Customized or personalized items (unless damaged or defective)
- Gift cards
- Sale or clearance items (unless stated otherwise)
2. How to Return an Item
2.1 Step-by-Step Return Process
To initiate a return, follow these steps:
- Contact Us: Email our customer support team or call with your order number, reason for return, and relevant photos, Video (if the item is damaged or defective).
- Return Authorization: Once we confirm that your return is eligible, we will issue a Return Authorization (RA) number and provide you with return instructions.
- Pack Your Item: Carefully pack the item(s) in their original packaging or any secure packaging to ensure safe return shipping. Make sure the RA number is included in the package.
- Ship the Item: Send the return package to the address provided by our customer support team. You will be responsible for return shipping costs unless the item is defective or incorrect.
2.2 Return Shipping Costs
- If the return is due to a mistake on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
- If the item is not defective, incorrect or damaged and you wish to return, Than you will have to pay return shipping cost.
2.3 Inspection and Approval
Once we receive your returned item, we will inspect it to ensure that it meets our return conditions (unused, unwashed, and in original packaging). If your return is approved, we will process your refund or replacement within 7-10 business days.
3. Refunds
3.1 Refund Eligibility
- Refunds are issued for returns that meet our policy requirements and are received within 5 days from the date of delivery.
- The refund will be processed to the original payment method used for the purchase.
3.2 Refund Processing Time
Once we process your refund, it may take 5-10 business days for the funds to appear in your account, depending on your payment method and bank processing times.
3.3 Partial Refunds
We may issue a partial refund if:
- The item is returned in used or damaged condition (not including damages caused during shipping).
- Parts of the order are missing or incomplete.
3.4 Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the replacement item.
4. Damaged or Defective Items
If your item is damaged, defective, or incorrect upon arrival, please contact us within 24 Hrs. of receiving your order. We will work with you to resolve the issue as quickly as possible.
To help us process your request, please include:
- Parcel opening video
- Clear photos and video of the damaged or defective item
- Your order number
- A description of the issue
If the item is deemed defective or incorrect, we will either send you a replacement or issue a full refund.
5. Cancellations
You may cancel your order within 24 hours of placing it, provided that your order has not yet been shipped. After 24 hours, we are unable to cancel or modify the order.
To cancel your order, please contact us as soon as possible with your order number.
6. Gift Returns
If you received a gift from XFalcon and wish to return it, please follow the same return process as outlined above. Refunds for gift returns will be issued in the form of store credit or a gift card, unless the gift was defective or damaged.
7. Final Sale Items
Any items marked as “sale” or “non-returnable” or “ use coupon code ” at the time of purchase cannot be returned or refunded, unless they are damaged or defective.
8. Contact Us
If you have any questions about returns or need assistance, please don’t hesitate to reach out to our customer support team.
Email: official.xfalcon@gmail.com
Thank you for shopping with XFalcon. We appreciate your business and are committed to providing you with the best service possible!